14 July 2017



Safaricom is committed to creating an enabling environment for every woman and every child by working with partner organizations and leveraging technology to extend the reach of interventions.

We intend to do this by developing scalable products and services that support maternal, newborn, child and adolescent health. These include mLearning initiatives that aim to support the training and up-skilling of community health workers who form the first line of support for families across the country, as well as leveraging our M-PESA mobile money and other platforms to encourage critical data collection. This data is useful to inform national policy and decision support.

We shall also work to advocate, harness and mobilize the necessary resources to fight maternal, newborn and child death and morbidity in Kenya, in line with the UNFPA led Kenya Private Sector Advisory Panel and Joint Commitment.

We are also committing US$ 9.9 million to various initiatives over the next three years, including the Samburu Maternal and Child Health Project, the Health Enablement and Learning Platform, and CarePay a health payments and information exchange. The three projects will each seek to address shortfalls in maternal and early childhood across Kenya.

Commitment Progress

We have achieved significant milestones in our quest to live our vision of transforming lives. One of which is the Samburu Maternal Health Program where we set out to improve the health of Mothers and Newborns. We have strengthened the capacity of 39 Health Centers and achieved a Target of 92% of the Community Units which is approximately 40,480 individuals. Through this project we have volunteers who are actively collecting household data from 1909 Households comprising of 1353 Under 5 and 2075 Women of Reproductive Health. Through the LEAP Mlearning Platform which is a partnership between the Safaricom, Ministry of Health, AMREF, Accenture, M-PESA Foundation and Mezzanine, we have reached 5000 Community Health Workers and Volunteers, 2000 above the initial set target and have enrolled an additional 16,000 to ensure continued support and mobilization for Community Action. M-TIBA the mobile health wallet developed by CarePay, PharmAccess and Safaricom – allows users to send, save and receive funds to access healthcare services using their mobile phones. It has 500,000 people enrolled onto the platform resulting in over 60,000 clinic visits. M-TIBA uses internationally recognized ‘SafeCare’ standards to monitor the quality of care available at the partner facilities. Funds stored in M-TIBA are managed by UAP Insurance.


Safaricom, the leading provider of converged communications solutions in Kenya, commits to closely collaborate through a Kenya mobile health (mHealth) partnership with the Kenyan Government, Civil Society Organisations such as World Vision Kenya, Care Kenya, NetHope, mHealth Alliance, and others to develop the needed enterprise architecture for mHealth solutions at national scale. It further commits to provide integrated mHealth solutions to 20,000 community health workers with an initial focus of reaching 1.5m pregnant women in Kenya with mHealth services; provide an affordable and convenient saving option for healthcare during their pregnancy and post natal care that suits their economic status, using its M-PESA solution that currently has over 14 million users; support the Government of Kenya with its mobile based District Health Information System expansion for community health workers, connecting them to quality health service providers via virtual call centres manned by medical professionals and access to health information on their portal and via SMS based solutions. The Safaricom leadership team will also encourage other African business, especially mobile phone providers in other countries in Africa, to make similar commitments to the UN Secretary-General’s Global Strategy.
Linda Jamii (Protect your Family) Medical Micro Insurance Product, launched in 2014
·         Provides health insurance, including maternity benefits, priced for the mass market
·         42,000 families subscribed and growing

Jamii Smart (Smart Family)
·         Automates continuum of care for childen from conception until the age of 5
·         Sends alerts and reminders to mothers and health workers on clinic visits, expected day of delivery, immunizations and other information
·         Provides real time, cloud based reporting on MNCH indicators through integration with the Ministry’s District Health Information system
·         Pilot phase of 1000 families to be scaled nationwide in 2015

Health Enabled Learning Platform (HELP)
·         Training of Community Health Workers using SMS and voice recording
·         300 Community Health Workers (CHWs) and 18 supervisors trained in phase I in nomadic, urban and rural settings, reaching 30,000 families. Currently scaling to 3 000 CHWs in phase II aiming to reach 300,000 families.
·         In 4 months of Phase I, retention rates of teams trained using mLearning were 12% higher vis a vis face to face training, with a 4.7/5 satisfaction rating


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